Contact Us

【Corporate Transparency】

• Registered Company Name: Zhijiang Jipiao Trading Co., Ltd.

• Unified Social Credit Code: 91420583MAK51MMN1X

• Date of Establishment: January 5, 2026

• Business Address: Station 13-0827, Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province, China

1. Our Commitment to Seamless Communication】

At zoltrinj, providing a seamless and high-quality shopping experience is our primary mission. We believe that clear communication is the foundation of customer trust. Whether you have detailed inquiries regarding our product specifications, need real-time updates on your order status, or require assistance with international logistics and customs procedures, our dedicated support team is equipped to provide professional guidance every step of the way.

【2. Official Contact Channels】

To ensure that your inquiries reach the appropriate department efficiently, please utilize our verified contact channels:

• Primary Support Email: service@zoltrinj.com (Recommended for all formal inquiries, documentation, and order-related evidence).

• Corporate Telephone: +86 19292449807 (Available for direct administrative and urgent service inquiries).

• Service Availability: Our specialists are available to assist you from Monday to Friday, 9:00 AM to 6:00 PM. Please be advised that our offices are closed during weekends and public holidays; however, our server-side support remains active to receive your messages around the clock.

【3. Communication Guidelines & Response Timelines】

To help us provide you with the fastest and most accurate assistance possible, we encourage all users to follow these communication protocols:

• Priority Response Time: We strive to review and respond to all email inquiries within 24 to 48 hours during regular business days. During peak holiday seasons or promotional events, response times may be slightly extended, and we appreciate your patience.

• Order Tracking Inquiries: For a more efficient resolution, please include your Full Name and Order Number in the subject line of your email. This allows our system to prioritize your case and provides our agents with immediate access to your transaction history.

• Chronological Queue: All inquiries are addressed in the chronological order in which they are received. Messages submitted over the weekend will be handled with high priority starting from the following Monday morning.

【4. Critical Security & Privacy Notice】

Your personal and financial security is our top priority. Please remain vigilant against phishing and unauthorized communication attempts:

• Confidentiality: zoltrinj representatives will NEVER request your full credit card details, CVV security codes, or account passwords via email or telephone.

• Secure Payment: All financial transactions must be completed exclusively through our secure, SSL-encrypted checkout interface on our official website. If you receive any suspicious payment requests claiming to be from our team, please report them immediately to our security department.