Frequently Asked Questions
【Corporate Transparency】
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Registered Company Name: Zhijiang Jipiao Trading Co., Ltd.
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Unified Social Credit Code: 91420583MAK51MMN1X
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Date of Establishment: January 5, 2026
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Business Address: Station 13-0827, Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province, China
【Section 1: Ordering & Shipping】
Q: How quickly will my order be processed and shipped? A: Excellence in fulfillment is our priority. Our team typically processes and dispatches all orders within 1 to 2 Business Days (Monday–Friday). Orders placed during weekends or public holidays will be expedited on the following business day. You will receive an automated shipping confirmation once your package leaves our facility.
Q: What is the estimated arrival time for my package? A: For our customers in the United States, the estimated delivery window is 12 to 15 Calendar Days. Please be aware that while we partner with premier global carriers to ensure speed, international logistics may occasionally be influenced by carrier schedules or customs inspections which are beyond our immediate control.
Q: Will I be responsible for customs duties and import taxes? A: Yes. As our products are shipped from an international hub, all import duties, VAT, and local customs fees are the sole responsibility of the buyer. These charges are determined by your local government and are not included in the purchase price at checkout. We recommend contacting your local customs office for specific tax estimates.
【Section 2: Returns & Refunds】
Q: What is the timeframe and condition required for returns? A: We offer a 14-Calendar Day return window starting from the date of delivery. To be eligible for a full refund, the item must be in its original, unused condition, with all tags attached and in its original packaging. Please ensure the product is free from any signs of wear or damage.
Q: Who is responsible for the return shipping costs? A: The responsibility for return freight depends on the reason for the return:
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Personal Reasons: If you change your mind, purchased the wrong item, or no longer need the product, the buyer is responsible for the return shipping fees and any associated logistics costs.
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Quality Issues: If the item arrives defective or damaged, zoltrinj will provide a pre-paid label or reimburse the shipping costs upon verification of the defect.
Q: How long does the refund process take? A: Once your returned package arrives at our warehouse, our quality control team will inspect it within 3 Business Days. Upon approval, your refund will be automatically processed back to your original payment method (e.g., Credit Card or PayPal) within 7 Business Days. Please note that banking processing times may vary.
【Section 3: Security & Support】
Q: How do I know my payment information is secure? A: At zoltrinj, we utilize industry-standard SSL (Secure Socket Layer) encryption to ensure that every transaction is 100% secure. We do not store your full credit card details. We proudly support trusted payment gateways including Visa, MasterCard, AMEX, PayPal, and Klarna to provide you with multiple layers of financial protection.
Q: How can I get in touch with your customer support team? A: We are here to help! You can reach us via our official email at service@zoltrinj.com. Our dedicated support team is available Monday–Friday, from 9:00 AM to 6:00 PM . We strive to respond to all inquiries within 24 hours during business days.
